Citadel Casinos

If you want to fund your online gaming at South African online casino sites, check out Citadel Instant Payments as viable payment solutions. Citadel Instant Payment is sometimes called Citadel Commerce or simply Citadel within the igaming community. The payment channel offers users a one-stop shop for carrying out online transactions directly from their bank accounts.

Citadel’s online presence and usage have increased drastically, with many SA online casino players seeking out the payment option to fund their play. With over $1 billion in Citadel Instant Banking deposits and withdrawals carried out yearly and an array of banking institutions offering Citadel transfers, casino players can rest assured that Citadel payments are safe, secure, and reliable at all times.

Let us tell you all you need to know about the company and how to use the payment option at South African casino sites.

By Adiela de Bruyn - Last modified 2024/04/23 - Estimated reading time: 10 minutes.

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Citadel Casinos

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Citadel Payments and How They Operate

Citadel Commerce Corporation launched Instant Payments in 2000, quickly becoming one of the most reliable e-commerce payment providers in the world. Instant Payment is a secure payment method that centers around ease of use without requiring account setup or deposit.

Although the company started in Vancouver, Canada, it moved its head office to London after registration. Today, the Instant Payment service is active in 14 European countries. The payment channel has built-in FX capabilities and offers local language and currency support.

Citadel offers instant payment for online gambling SA punters to use their bank account directly to fund their play. To use Citadel casinos Instant Payments, you need to select the payment method from the casino deposit section and carry out the transaction to fund your player account from anywhere in the world.

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Deposit at Online Casinos SA using Citadel

If you are new to the world of Citadel Instant Banking, worry not, as we will list all the steps you need to fund your online casino player account using Citadel below. The process is relatively easy to complete in less than 2 minutes maximum. 

Step 1: Log into Your Casino Account

Head to your chosen South African online casino Citadel website and log in using your username and password.

Step 2: Access the Cashier

Once you log into your player account, locate the Cashier via the casino lobby.

Step 3: Initiate the Deposit

Click on the icon that says "DEPOSIT".

Step 4: Specify the Deposit Amount

Enter the amount to deposit to your online casino player account.

Step 5: Select Citadel Instant Banking

From the drop-down menu, choose Citadel Instant Banking as your deposit payment method.

Step 6: Confirm Your Deposit

Review all of the private information that you have entered and hit the CONFIRM button to proceed with your deposit transfer.

Step 7: Wait and Play

Wait for a few minutes and save your receipt. You can start playing once the money enters.

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No Account Opening Needed

You do not need to open a Citadel Instant Banking account to use the payment at most online casinos. Many payment methods ask you to go through a registration process that may take up to 15 minutes of your valuable time. In contrast, Citadel casinos Instant Payments does not.

Citadel is neither a financial institution, prepaid cards, nor an e-wallet. Hence, it offers anonymity. To deposit using Citadel, choose the payment method from the casino deposit options, log in to your personal bank account/mobile application, and approve the transaction.

Multiple Ways to Fund Accounts

Citadel allows clients to use three different channels to fund their accounts. The flexibility reduces the risk of feeling stranded due to a congested network or unresponsive device.

Citadel has a payment assistant – a small yet functional app you can download on any device. The program allows individuals to match their existing banking systems with the money transfer service. Hence, it facilitates quick transactions.

Another way to fund your account is via the Citadel website. This feature is particularly useful for users who don’t want to download any app on their device. The web page contains all the fields you need to make a deposit.

Lastly, Citadel's Rapid system allows the payer to set a reference number to incorporate into their existing online banking. Unlike others, the channel is more manual due to its specifics.

Lower fees compared to Bank Account Transactions

Most customers expect that for added security and the ability to use Citadel Instant Payments for their ZAR gambling deposits and withdrawals, the provider will impose a small fee. While this is true, Citadel casinos Instant Payments offers relatively lower fees compared to other payment methods offered at online gambling sites.


Once a merchant, in this case, a South African online casino site, receives and processes your withdrawal request, you have between 1-3 working days for your winning funds to reach you. This is much better than to wait for the 1- 5 working days imposed on your bank account or credit card transfers at online Citadel casinos.


Citadel casinos adopts various security measures to ensure that all your financial and personal data are safe when using the payment method. Citadel does not store customer banking or personal details on its systems. As a result, users cannot suffer from breaches.

Apart from this, players answer two-factor authentication questions to confirm the ownership of the bank account. However, the most vital security measure is the Know Your Customer (KYC).

Citadel Instant Payments has robust Anti-Money Laundering (AML) and KYC protocols to verify bank account ownership and banking details. Users submit various documents to verify their address, identity, and proof of payment. Plus, communications are encrypted to protect sensitive data.

Responsive Support

Citadel has an email customer support channel that responds to inquiries within two business hours between Monday and Friday. Alternatively, you can visit their UK, Vancouver, and Malta offices for in-person resolution.

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Disadvantages of using a Citadel Casino

There are not many disadvantages to using Citadel Instant Payments in online casinos. However, there are still a few we should mention. They include:

Fees Policy

The presence of a fee is a drawback. But we can argue that this is the case for almost all deposit and withdrawal channels in casinos. Citadel does not charge its customers for using its payment services. Nonetheless, individual banks or casinos often impose charges for transferring funds from Citadel.

Country and Withdrawal Restrictions

Not all casinos accept Citadel. Some minor banks or countries prohibit the use of Citadel due to jurisdiction and legal concerns. Likewise, casinos sometimes allow it as a deposit method, and players choose another withdrawal method.

Amount Limits

Consumers receive a limit the first time they submit a payment request. The amount depends on the bank and casino you want to transfer the cash. But not to worry, the spending limit increases as you accumulate a history of successful online payments using the payment method.

These are the disadvantages of using Citadel, as opposed to a traditional bank transfer. That said, the timescales and the extra layer of security attached to all of your Citadel transactions balance having to pay fees to carry out your transactions.

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Withdrawals at Online Casinos SA using Citadel

If you have secured a win at an online South African casino, the next thing is to request a withdrawal to start enjoying your money. Use the below steps to make a withdrawal using Citadel Instant Payments as your method:

Log in to your online casino player account

Log in to your online casino player account using your username and password. You can access the site on a computer, Android, or iOS devices.

Access the cashier

Click on "CASHIER"

Initiate the withdrawal

Tap on the button that says "WITHDRAWALS"

Specify the withdrawal amount

Enter the amount you want to withdraw from your online casino account balance.

Choose Citadel as your withdrawal method

From the payments dropdown menu, choose Citadel as your payment of choice.

Confirm the withdrawal

Review the information that you have input and click on the "CONFIRM" withdrawal to complete the withdrawal of your winnings.

South African online casinos, just like any other reputable licensed gambling site, would ask you to verify your player account to withdraw your winnings funds. To complete the process, online casinos asks for a copy of a recent utility bill along with a copy of your ID (passport/driving license). This will help you avoid any delays when it comes to completing your withdrawals.

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What can you do once your player account is funded with a Citadel deposit?

Citadel casinos Instant Payments displays the remaining spending limit at the end of the payment process. Hence, players can adjust the amount on their next payment to ensure it fits the current limit. Apart from this, they can pay for purchases from any bank account, provided it is registered in their name. However, customers cannot split a single payment between more than one bank account.

Once your player account is funded with the minimum funds to play at an online casinos in South Africa, you can enjoy the following at online casinos:

Play Casino Games

You can enjoy a huge number of the best of South African games available at casinos. These include wagering on games of chance, such as:

  • Slot machines
  • Progressive jackpot games
  • Table games
  • Scratch cards
  • Live casino dealer games.

However, bear in mind that the specific game depends on the casino's gaming library.

Claim Bonuses and Promotions

Before depositing at SA casinos using Citadel Instant Payments, we suggest you check out the promotions section in your casino account. A minimum amount is required for you to claim a bonus. Plus, you sometimes have to opt in for a promotion or enter a specific bonus code as outlined in the promo for payment methods.

Join VIP Loyalty Programs

When you deposit a casino and wager cash on games of chance at casinos from a mycitadel account, you can benefit from a VIP Loyalty Club. However, the casino needs to offer this perk for you to join. With every ZAR wager made via Citadel Instant Payments, you earn status points to help you progress through your casino journey.

Join Slot Tournaments

Many South African casinos go out of their way to help you keep engaged and entertained. This is where gamification comes into play, with the best online casinos offering slot tournaments that you can participate in. Once you make a Citadel Instant Payments deposit, make your way to the Tournaments section (if available) and join other players. Rank high on the chart and win big prize pots.

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Frequently Asked Questions about Citadel

What is Citadel?

Citadel is a payment method that provides instant payments for your online casino gameplay.

What makes Citadel stand out from the rest?

Citadel stands out due to its better timescales, offering faster transactions compared to normal bank transfers to reputable gambling sites. It also eliminates the need for a registration process like opening an e-wallet, and it enables instant deposits.

What fees are attached to Citadel transactions?

Citadel itself does not charge specific fees for deposits and withdrawals. However, your online casino may impose charges for withdrawals. It's recommended to check the payment methods section on your casino to confirm any potential fees.

How quick are Citadel casino deposits?

All Citadel casino deposits are processed instantly, allowing your funds to become available for use as soon as you complete your Citadel South African casino deposits and withdrawals.

How old must I be to use Citadel Instant Payments?

You must be at least 18 years of age to open an account at a casino and use Citadel Instant Payments.

Author: Adiela de Bruyn

Adiela de Bruyn

Adiela de Bruyn, our founder, launched this site in 2016. Since then, she's written over 100 pages filled with crucial info to enhance your gaming experience. Her goal? To provide you with the best, most reliable online casino knowledge.

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